SUPPORT POLICY PAGE

1. Overview At MYZ COMPUTERS L.L.C, customer satisfaction is our top priority. We are committed to providing timely, professional, and efficient support for all our products and services. This Support Policy outlines the terms and conditions under which support is offered to our valued customers.

              2. Support Channels We offer the following channels to assist customers:

• Email Support: info@myzcomputers.com

• Phone Support: +971 4 35 11 825
  
  3. Business Hours Support is available during the following business hours:

• Monday to Thursday: 9:00 AM to 6:00 PM (UAE Standard Time)

• Friday to Saturday: 4:30PM to 7:30 PM (limited support)

• Sunday: Closed

Support requests submitted outside of these hours will be attended to on the next working day.

              4. Types of Support Offered We provide support for the following:

• Product Inquiries: Guidance regarding product specifications, features, and compatibility.

• Technical Support: Assistance with hardware setup, troubleshooting, and warranty-related concerns.

• Order Assistance: Queries about order placement, shipping, tracking, and returns.

• Warranty Claims: Processing warranty requests for eligible products.

               5. Warranty & Repairs All products sold by MYZ COMPUTERS are covered under their respective manufacturer’s warranty. Warranty policies vary depending on the brand and product. For assistance with warranty claims:

• Provide proof of purchase (invoice number or receipt).

• Contact our support team to initiate a warranty claim process.

• Warranty claims are subject to the terms and conditions of the respective manufacturers.

               6. Response Times We strive to address support queries as quickly as possible. Estimated response times:

• Email & Tickets: Within 24-48 business hours.

• Phone Support: Immediate assistance during business hours.

Complex cases may require additional time, and we will update you accordingly.

              7. Exclusions Our support does not cover the following:

• Damage caused by misuse, accidents, or unauthorized modifications.

• Software installation, third-party products, or applications.

• Products not purchased through MYZ COMPUTERS.

• Out-of-warranty services unless agreed upon separately.

               8. Customer Responsibilities To ensure efficient support, customers are required to:

• Provide accurate product and purchase details.

• Follow troubleshooting steps as advised by our support team.

• Retain original packaging and proof of purchase for warranty claims.

              9. Contact Us For support-related inquiries, please reach out:

• Email: ecommerce@myzcomputers.com - info@myzcomputers.com 

• Phone: +971 4 35 11 825

Thank you for choosing MYZ COMPUTERS. We are dedicated to serving you with excellence.